Trained as a strategist and customer communications expert, Andrea helps clients discover “customer needs” through speaking from the stage, leading Culture Camps, Mission Labs and Customer Labs for organizations, and teaching others the art and science of customer centricity. She is also literally a world traveler, having worked in over 12 different countries throughout her early career.
An avid writer and author, Andrea publishes over 100 articles each year, across a spectrum of customer-centric, culture and leadership topics. She is known for her easy-to-read writing style, and a knack for diving deep into areas others are afraid to discuss.
Andrea is a 4-time ADDY award winner and sought-after keynote speaker at conferences and corporate events throughout the world. She is a visiting lecturer at the University of Iowa’s Tippie College of Business, a TEDx presenter and TEDx speaker coach. She is also a mentor at the University of Iowa for the Tippie College of Business.
Andrea has been a contributor to multiple national publications, including Industry Week, St. Louis Business Today, Chief Executive Magazine, Insight Magazine, and Customer Experience Magazine, to name a few.
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